All Solicitors are regulated by the Solicitors Regulation Authority. That Authority has produced a Code of Conduct for solicitors. In compliance with the Solicitors Code of Conduct we send all clients a Client Care letter at the start of the matter in which we are instructed. Amongst other things this sets out our Terms of Acting and our charging policy and rates. We also send the client a Retainer letter. This sets out what we are instructed to do and how we propose to carry out those instructions. We advise you of your options and the risks associated with each. In this letter we also tell you more about what we will charge. For some types of matter we can give you a specific cost. Other types of work are not so easy to assess and in these cases we agree with you a limit on our costs to take the work to a particular stage. The time spent is costed on the basis set out in the Client Care letter. In some cases we also charge a "value factor". If this applies you will be told at an early stage what it is. We will not charge you more than the limit unless we agree an increase with you. The cost to you is kept under review. You will therefore always know the limit of your financial commitment. If the work done comes to less than the limit we only charge for the actual work done. |